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Norfolk Fire and Rescue Service is committed to working towards making Norfolk safer

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There's always plenty going on at Norfolk Fire and Rescue Service. From our interactive Crucial Crew for youngsters to the Norfolk Show, from station open days to safety initiatives there is a great deal to discover behind the blue lights.

Norfolk resident has been delivering cakes to the county’s fire service to say thank you for their dedication to the job.

Support for Norfolk Fire Service after they offer reassurance to residents


A   Norfolk resident has been delivering cakes to the county’s fire service to say thank you for their dedication to the job.

Linda Cullum lives in Markham Tower in Norwich, which suffered extensive damage during a blaze in 2011 that was attended by 80 firefighters.

Sprowston Green Watch with Linda

Linda said: “With the Grenfell Tower fire last week, it reminded me what a fantastic job the fire service does and I wanted them to know how much the public appreciate what they do.”

Her gift comes after fire service staff spent the weekend visiting residents of high rise blocks in Norfolk to chat through any concerns about fire safety in light of the London fire.

Linda, who works at Tesco in Drayton, made cakes in the bakery there on Wednesday morning (21st), iced with thank you messages, and delivered them to Green Watch crews at Earlham and Sprowston at lunchtime. 

Cakes from local resident

Linda’s flat was heavily water damaged in the 2011 fire and she lived in a hotel for 13 weeks.

Norfolk Fire and Rescue Service’s Assistant Chief Fire Officer Les Britzman said: “We appreciate the thought and the show of support for the service from Linda.

"Over the weekend our staff visited high rise blocks in Norwich and Kings Lynn to provide advice and reassurance around fire safety, following the Grenfell Tower fire. We would remind all Norfolk residents of the importance of regularly testing their smoke alarms.” 

Norfolk residents are being reminded of the dangers of swimming in open water by Norfolk Fire and Rescue Service

Norfolk Fire and Rescue Service - Water Safety

Norfolk residents are being reminded of the dangers of swimming in open water by Norfolk Fire and Rescue Service.

With the warmer weather set to continue in the coming days, Garry Collins, Head of Fire Prevention and Protection, has issued some safety advice to the public.

He said: “Sadly as the weather improves, so does the temptation to venture into the open water, particularly if we see other people doing the same. There is also the temptation to get paddling pools out at home. As such we would like to offer reminders which can help keep everyone safer this summer.”

Advice includes:

  • Ensure young ones are always supervised, even with small paddling pools in the garden.
  • If you are tempted to enter open water, remember cold water shock can take your breath away
  • Respect the water even in hot weather outdoor water temperatures remain cold. 
  • Avoid entering water in remote locations without any form of protection or supervision, even if you are a strong swimmer. 
  • Swim in your local swimming pool, it is the safest place. If you do wish to swim outside, go somewhere which is a designated swimming only area with easy access and egress and a lifeguard on hand to help in an emergency, while also being completely boat free.

“Sadly many drowning incidents involve more than one person as members of the public may respond to assist and also get into difficulty,” said Garry.

His advice comes as a Norfolk student handed over a cheque this week to Norfolk Fire and Rescue Service, for The Fire Fighters Charity, in memory of a friend who drowned in open water while trying to save her cousin.

Milly visiting Sprowston

City College student Milly Folkard, aged 19, presented the money to fire fighters on Green Watch at Sprowston Fire Station.

Milly had raised the money with her friend Charlotte Robinson. £200 was given to The Fire Fighters Charity and £100 to Hemsby Lifeboat.

The money was raised over the past 18 months and additional money was used to buy a bench in memory of Stella Kambi and her cousin Bonheur Musungay.

Stella was a schoolfriend of Milly and Charlotte at Thorpe St Andrew High School. She drowned after jumping in to save Bonheur at Thorpe Marshes in August 2015.

Norfolk Fire and Rescue Service’s crew at Sprowston battled to save the teenagers. 

Garry said; "Sadly there are times when Fire Service staff need help to recover from injury, illness or poor health. Our Fire Fighters Charity facilities help us in such times offering rest, recuperations and recovery to support getting back to full recovery and back at work. It is such a valuable service and dependent on kind fund raising activities of this nature. We feel very honoured to accept this gift from Milly and Charlotte. It goes a long way to help our charity and the recovery of our staff to get back on the front line as quickly as possible.”

Tackling loneliness at Fire Service coffee mornings



Coffee Morning ImageNorfolk residents can find out about local services and volunteering opportunities, as well as enjoying a cuppa and a chat, during coffee mornings at the county’s fire stations.

Norfolk Fire and Rescue Service (NFRS) is supporting Norfolk County Council’s In Good Company campaign aimed at eliminating loneliness across the county.

As well as creating a chance for people to meet up and get access to different services in the area, the events will also serve as a way of letting local people know about volunteering opportunities in their area.

Fire service staff are inviting members of the public along to fire stations in Dereham, Great Yarmouth, Norwich Earlham and Hunstanton this month.

As well as meeting friends, or making new ones, and enjoying a drink and a sweet treat, residents and their families can:

• Chat to local retained firefighters and discover more about their work and how to join the service.
• Learn more about the valuable work of community safety volunteers and be given fire safety advice.
• Visit one of the county’s mobile libraries to borrow books and get information, as well as signing up if they are not already a member.
• Pick up information about services including Norfolk Adult Safeguarding Board; Young Carers; Victim Support, Dementia Friendly Norfolk, Norfolk Swift Response, Transport Plus NFRS's Prince's Trust programme and Community Safety schemes.
• Speak to fire cadets at the Hunstanton event.
• Find out more about the work of the British Red Cross Fire Victim Support Volunteers
• Find out more information about other local community groups, such as baby and toddler groups, scouts and guides.

NFRS Protection and Prevention Manager Garry Collins said: "We are pleased to be able to get involved with our local communities and hold these events for people to get together, gain information and find out more about the opportunities in their area. Volunteering enables people to make new friends, increases self-confidence, reduces isolation, combats depression and can also teach valuable career skills. There are so many volunteering opportunities across Norfolk and it is great to be able to promote these and also join the In Good Company Campaign to help reduce isolation."

The coffee mornings are open to everyone and children are welcome. They run from 10am to 12.30pm and are on the following dates:
Saturday 6 May: East Dereham Fire Station.
Saturday 13th May: Great Yarmouth Fire Station.
Saturday 20th May: Norwich Earlham Fire Station.
Saturday 27 May: Hunstanton Fire Station.
Norfolk Fire and Rescue Service is part of Norfolk County Council. Norfolk County Council recently launched In Good Company.

More details about the campaign can be found here

NFRS Service Statement on Grenfell Towers – High Rise Buildings

From Area Manager Garry Collins – Head of Fire Protection. Norfolk Fire and Rescue Service

NFRS Service Statement on Grenfell Towers – High Rise Buildings

Norfolk Fire and Rescue Service are saddened by the tragedy that is unfolding at Grenfell Towers in London. Our Thoughts are with the people of London and the firefighters who are working so hard in extremely challenging conditions. We do not intend to comment on the circumstances around this incident at this stage.

Thankfully, fires of this type are rare. High-rise buildings and regulations are very stringent and are designed to resist fire and stop the spread of smoke to provide a safe exit for residents. Most fires do not spread further than one or two rooms and rarely beyond the flat where they started.

We would like to assure everybody that Norfolk Fire & Rescue Service carries out inspections of high-rise buildings in our county. We hold information for these buildings to help our firefighters. Our crews also carry out familiarisation visits and training exercises. The most recent of these exercises were in Normandie Towers on 18th and 25th May. We have detailed operational procedures for high rise buildings which we review periodically. Any lessons learned from incidents including today's Grenfell Tower fire will be incorporated into procedures.

We also undertake Home Fire Risk Checks and install smoke alarms which are your early warning of fire.

How can residents keep safe?

The best thing people can do is ensure they take care and prevent fires occurring in the first place.

Beware of smoking materials, candles and overloading electrical sockets. Take care when cooking and never leave a stove unattended.

We cannot stress enough the need for working smoke alarms in flats so that people get the very earliest warning of fire in their own home.

If a fire occurs in their own home they should GET OUT / STAY OUT and Call 999 – closing doors behind them.

OR. ..If you can see Fire, Hear Fire or Smell Fire - GET OUT / STAY OUT and Call 999

In more complex building such as high rise residents should be aware and follow the fire evacuation guidance for their building. Know your building

Top Tips for people living in high-rise accommodation:

  • If you hear a fire alarm – do not ignore it.
  • Understand your own building procedures. These should be clearly signposted around the building. Know your escape plan escape plan and quickest way out and alternative exit routes. Make sure everyone know about them.
  • Keep exits and lobbies clear of obstructions, rubbish and combustible items.
  • If you cannot leave your flat because the stairs and hallways are filled with smoke, ring 999 and stay inside the safest room. Keep the door closed and use towels or bedding at the bottom of the door to block the smoke.
  • If you can safely leave  - Get out, Stay Out and sound the alarm
  • Use the stairs, not the lift.
  • In the event of a fire, never assume that someone else has called 999. Make sure your neighbours know about the fire. Bang on their doors on your way out.
  • Never tamper with any fire safety equipment including internal fire mains (dry riser) on landings. These provide water to firefighters when there is an emergency. It could cost lives if they’re not working properly when there’s a fire.
  • If you see any equipment or fire doors vandalised or damaged - REPORT IT immediately to the manager of the building.
  • If you have any concerns about the safety of your building REPORT IT to your landlord immediately.

More information about protecting yourself from fire can be found on our website at Safety-in-your-home

Firefighters' Memorial Day to be marked in Norwich

Firefighters from across Norfolk will mark the first Firefighters’ Memorial Day to the service’s fallen colleagues this Thursday 4 May.

There will be a memorial parade on the forecourt at Carrow fire station in Norwich followed by a minute’s silence at midday to honour the bravery and sacrifices of firefighters who have died on duty whilst serving their local communities.

Fire crews, staff and officers from Earlham and Sprowston will join the Carrow firefighters for the parade and the minute’s silence.Similar events will mark the occasion at other fire stations across Norfolk or can be marked privately at that time.

A list of the 10 Norfolk firefighters and officers who have lost their lives over the Service’s history will be read out at Carrow fire station by Norfolk’s Assistant Chief Fire officer Les Britzman.There will then follow one minute’s silence.

ACFO Britzman said: “This is the first memorial event and is an opportunity to remember those firefighters who have lost their lives and also to show solidarity with other fire services and colleagues across the country. It is also an opportunity to remember the dedication of all our serving firefighters and staff and thank them for their hard work and for protecting the people of Norfolk.” 

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