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Vacancy - Firefighter Control


Norfolk Fire and Rescue Service

Firefighter (Control) – Vacancies                      

Location: Fire Control, Hethersett, Norwich, moving to Joint Police/Fire Control Room at Wymondham in 2018.

Starting Salary: £21,125 pa progressing up to £28,156 pa

Full Time, Permanent

Assess the situation, calm the caller, provide life-saving advice. Lives may depend on these first critical minutes…

This is a very rewarding career which demands intense concentration. You will join a small, highly trained team that answer 999 emergency calls and mobilise fire engines, specialist equipment and officers and take an active part in a wide range of incidents. Capable of responding calmly and effectively to an emergency, you will use your excellent communication and keyboard skills in highly challenging situations. The ability to function a part of a close team is essential.

After comprehensive initial training you will work a 42 hour week shift system including night, weekends and public holidays. You will be required to pass an assessment day and medical and must be at least 18 years of age.

Norfolk Fire and Rescue Service are committed to equality of opportunity and all applicants will be selected on their merits.

About you:

Initial training will consist of an assessment driven 4-5 week training and induction course followed by approximately 4 months shift based training.

Trainees need to complete a structured development programme within their 2 year probation period before achieving competence in the role.

Applicants should be able to demonstrate a common sense approach when dealing with the general public, be able to type to a standard of 30 words per minute and be able to work as part of a team.

About us:

Norfolk Fire and Rescue Service is part of Norfolk County Council, a leading local authority with a highly regarded Fire and Rescue Service. When you need us we will respond quickly and professionally to limit distress, harm and economic loss as well as working to make the community safer and healthier. Essential services need help too. They rely on professional, committed support which is where we will be relying on you. With 42 stations serving a population of over 800,000 across the rural county of Norfolk the Fire and Rescue Service is looking for dedicated and enthusiastic support of people like you.

Norfolk’s Fire Control is currently located Hethersett but in 2018 will be moving to a shared Operations and Communications Centre with Norfolk Police based at Wymondham. Successful applicants will also need to complete Level 3 security clearance

About the role:

  • To receive emergency and non-emergency telephone calls.
  • To mobilise resources in response to emergency calls and/or requests for assistance using the mobilising system provided.
  • To inform Officers and other agencies of incidents in accordance with control room instructions.
  • To maintain statistical records and operational information e.g. officer availability and resource availability data.
  • To operate computer information retrieval systems.
  • To participate in the routine testing of equipment.
  • To work at all times in accordance with the provisions of the Data Protection Act, ensuring that confidentiality is maintained at appropriate levels.



  • Challenging and rewarding role with the potential for career progression
  • Excellent pension scheme with employer contributions
  • Excellent Wellbeing provision

For further details and an application pack, please download it from

Closing date for completed applications is noon on Thursday 26th October 2017.

The interview date is to be confirmed.

Downloadable Application Documents

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